Frequently Asked Questions

Everything you need to know about your ELCE shopping experience.

What is the ELCE return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.

How long does shipping typically take?

Standard shipping takes 3-5 business days within the continental US. International delivery times vary by location, typically arriving within 7-14 business days.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.

Are your materials sustainably sourced?

At ELCE, we prioritize ethical production. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.